Best Practices
Developed by Circulation Work Group in April 2020. Approved by Governance Committee May 1, 2020.
Jointly developed by the Circulation, Acquisitions/ERM and Discovery/UX Work Groups. Approved by Governance Committee Oct. 16, 2019.
Recommendations
Prepared by Circulation Work Group and approved by Governance Committee Nov. 1, 2019.
Guidance
Detailed guidance with screen shots and XSL code developed by Jay Hartzell and Cathy Tully. (March 2021)
These sample letters show the final products based on the examples in the overdue and lost loan profiles guidance. (Mar 2021)
Detailed guidance with screen shots and XSL code developed by Jay Hartzell. (Apr 2021)